Last updated: September 24, 2024

Your privacy is important to us. This Privacy Policy describes how Healing Heartspace PLLC (“we” or “us”) collects, uses, and shares your personal information when you use our website https://healingheartspacetherapy.com (“our site” or “our website”). The term “user,” “you” and “your” refers to site visitors, customers and any other users of our website. Healing Heartspace PLLC is located in the United States and our website is U.S.-based.

Use of our website, including all materials presented herein and all online services provided by us, is subject to this Privacy Policy. This Privacy Policy applies to all site visitors, customers and all other users of our website. By using our website, you agree to the terms, without modification, of this Privacy Policy. If you do not agree with the terms described in this Privacy Policy, please do not provide us with your personal information or interact with our website.

It is Healing Heartspace PLLC’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site or to any website that links to ours.

PERSONAL INFORMATION WE COLLECT

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

Personal information we collect falls into one of two categories: “Automatically Collected Information” and “Voluntarily Provided Information”.

Automatically Collected Information refers to any information automatically sent by your devices in the course of accessing our website, products and services.

Voluntarily Provided Information refers to any information you knowingly and actively provide us when you contact us or when you use or participate in any of our products, services and promotions.

Automatically Collected Information:

When you visit our website, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our site. Moreover, if you encounter certain errors while using our site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

We collect this Automatically Collected Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on our site, and collect data including your Internet Protocol (IP) address, browser type and version, Internet service provider, the pages you visit (including referring/exit pages), the time and date of your visit (date/time stamps), the time spent on each page, and other details about your visit.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse our site.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.

You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser. Some of our website features may not function if you disable cookies. Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

When you visit our website or interact with our services, we may automatically collect data about your device, such as the device type, operating system and geo-location data. Data that we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Please be aware that while Automatically Collected Information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Voluntarily Provided Information:

We collect and process data that you provide to us directly when you:

• Fill out forms on our website, including our contact (“Send Me a Message”) form
• Communicate with us via phone (call/text), email, social media or on any similar technologies
• Register online, attempt to place an order or place an order for any of our products or services
• Voluntarily complete a customer survey, provide comments/feedback on any of our message boards or via email, or mention us on social media
• Opt-in for any of our free resources, services, products or trainings via website or landing page

The Voluntarily Provided Information we collect may include:

• Personal identification information (name, email address, phone/mobile number, date of birth, age, gender, etc.)
• Billing information (billing address, shipping address, payment information, including credit card numbers, etc.)
• Testimonials and identification information used to show who has authored the testimonial (which may include first name, last name initial, location, and, if provided by you, a photograph).

By providing personal information to us, you understand that we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Automatically Collected Information and Voluntarily Provided Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Automatically Collected Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns). Additionally, we use Automatically Collected Information for:

• Functionality: To provide you with our platform's core features and services; to enable you to customize or personalize your experience of our website; to recognize you on our website and recognize your previously selected preferences, including your preferred language and your location.
• Advertising: To collect information about your visit, the content you viewed, and the links you followed.

We use the Voluntarily Provided Information that we collect generally to fulfill any orders placed through our website (including processing your payment information, delivering requested products or services, and providing you with invoices, receipts and/or order confirmations). Additionally, we use Voluntarily Provided Information to:

• Contact and communicate with you, for example to respond to your comments, questions and requests, and to provide customer service;
• Seek your views or comments on the services we provide;
• Notify you of changes to our services;
• Send you reminders, security alerts, technical notices, updates, service bulletins, support and administrative messages;
• Screen our orders for potential risk or fraud;
• Improve our overall performance; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products, services, offers, or promotions.

We may combine Voluntarily Provided Information and Automatically Collected Information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

Text messaging:

By calling us, texting us, or providing us with your mobile phone number (via our contact webpage, our online booking, an email message or any other means), you agree to receive text messages from us for customer care purpose, including but not limited to providing you with information about our products or services, as well as scheduling, changing, cancelling or being reminded of appointments. Standard message and data rates apply. You may reply STOP to unsubscribe at any time. You may reply HELP to receive our customer care contact information at any time.

Email marketing:

If you place an order through our website or participate in any of our services, you are given the option to opt in to receive marketing email communications from us, including but not limited to newsletters, site updates, promotions, and other announcements and correspondence. We are not responsible for the receipt of any such emails. You are responsible for ensuring that our email address(es) are not

blocked or forwarded to your spam folder. You have the right at any time to stop us from contacting you for marketing purposes. If you opt to unsubscribe from receiving emails, you understand that you may no longer receive information or updates from our website, including promotions.

Behavioral advertising:

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.

HOW WE SHARE YOUR PERSONAL INFORMATION

We do not share, sell, trade or rent your personal information (incl. your mobile phone number) to third parties or affiliates for marketing/promotional purposes.

We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we may use Google Analytics to help us understand how our visitors and customers use our website — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

The types of third parties with whom we might share elements of your Personal Information include:

• Payment processors engaged by us to securely store and handle payments information, such as credit or debit card information
• Providers of email management and distribution tools
• Providers of security and fraud prevention tools and services,
• Providers of data aggregation and analytics software services that allow us to effectively monitor and optimize our site

We may disclose personal information to:

• a parent, subsidiary or affiliate of our company
• third-party service providers for the purpose of enabling them to provide their services to us, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, providers, professional advisors, shipping companies/providers, and payment systems operators
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners
• credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by applicable laws and regulations, in connection with any actual or prospective legal proceedings, or in order to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise establish, exercise, protect or defend our legal rights, personal/real property, or personal safety, or those of our affiliates, employees, users, and business partners
• third parties, including agents or sub-contractors who assist us in providing information, products, or services to you
• third parties to collect and process data
• an entity that buys, or to which we transfer all or substantially all of our assets and business

SECURITY OF YOUR PERSONAL INFORMATION

Your personal information may be retained in electronic form, paper form, or a combination of both. Your personal information may be stored physically using locked cabinets inside a locked building, and electronically using various cloud storage options including but not limited to Google drive or dropbox.

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, alteration, or destruction.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security. So, you submit your information at your own risk. You agree that we are not responsible for any intercepted information shared through our website without our knowledge and permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will maintain your Personal Information for our records unless and until you ask us to delete this information.

MANAGING YOUR PERSONAL INFORMATION

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details provided below in this privacy policy.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided below in this privacy policy, or opt-out using the opt-out facilities provided in the communication (for example: texting “STOP” to opt-out of text messages or texting “HELP” to receive customer care contact information). We may need to request specific information from you to help us confirm your identity. And we may still need to email you non-commercial communication necessary to continue providing services to you.

Access: You may request details of the Voluntarily Provided Information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Deletion: If you would like us to delete the Voluntarily Provided Information that we hold about you, please contact us using the details provided below in this privacy policy.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

RIGHT UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a European resident or access our website using IP addresses associated with servers located withing the European Union, our legal basis for collecting and using your personal data or information is to do so with your consent, where we need the personal data or information for performance of a contract (for example if you place an order through our website), or where the collection and use is in our legitimate interests listed above and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question. If we collected your personal data or information with your consent, you may withdraw your consent at any time.

You also have the right to:

- Access your personal data or information;

- Delete, or request deletion of, your personal data or information;

- Object to or restrict processing or storage of your personal information;

- Request portability of your personal information;

- Complain to your local data protection authority at any time;

- Object to automated decision making; and

- Update your personal data or information.

Please note that your information may be transferred outside of Europe, including to Canada and the United States.

If you would like to exercise any of these above rights, please contact us through the contact information below.

BUSINESS TRANSFERS

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

LIMITS OF OUR POLICY

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

CHANGES TO THIS POLICY

At our discretion, we may change our privacy policy to reflect updates to our business practices and processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. Amendments to this privacy policy will be effective when posted. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted, the changes to any amended or revised privacy policy by your continued use of our services or our website.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

MINORS’ PRIVACY

Our website is not intended for individuals under the age of 18. We do not aim any of our products or services directly at minors and we do not knowingly collect personal information about minors. I fyou are the parent or legal guardian of a minor who has transferred Personal Information to our website, please contact us using our contact information below to have that child’s account terminated and information deleted.

COMPLAINTS

If you have any complaint about how we use your Personal Information or if you believe that we have breached a relevant data protection law, please contact us using the details below and provide us with full details of the issue or alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint or resolve the issue whenever possible. You also have the right to contact a regulatory body or local data protection authority in relation to your complaint.

CONTACT US

For any questions or concerns regarding your privacy, or to exercise your data protection rights, please do not hesitate to contact us.

Email us: [email protected]

Call us: 832-510-0522

Write to us: Heidi Hoarau, Healing Heartspace PLLC, 935 Eldridge Rd, #1044, Sugar Land, TX 77478